The Ingham Surgery in Lincoln received the highest rating across all of Lincolnshire, with 97% of its patients reporting an overall positive experience.
The Best and worst GPs across Lincolnshire according to patients
From January to April this year, the NHS carried out a nationwide survey to evaluate the quality of care patients received from their local surgeries.
The results show that patient satisfaction across the UK is at the lowest point for the past six years.
Slightly over seven in ten patients, approximately 71.3%, reported having an overall positive experience with their GP.
In recent months, patients have contended with extensive phone wait times, complicated online forms, and a scarcity of appointments. These challenges were all addressed in this latest study.
Among patients in Lincolnshire, 75.5% reported a good experience with their local.GP. However, some practices were still rated poorly by their patients.
Lincolnshire's finest
The Ingham Surgery in Lincoln received the highest rating across all of Lincolnshire, with 97% of its patients reporting an overall positive experience.
Furthermore, 95% of its patients stated that they found it relatively easy to reach someone at the practice by phone. 99% found the receptionists helpful, and 92% were satisfied with the availability of appointment times.
Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes. To find your nearest pharmacy call 111 or visit https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy
NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you into an Urgent Treatment Centre.
A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.
If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. Please do not contact the practice regarding your boosters, instead visit www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/.nhs.uk or call 119 to book an appointment or to find a walk-in clinic near you. You can also find out more about who is eligible, how the vaccine is given and other frequently asked questions. If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be contacting you.
Thank you for your patience understanding and ongoing support.
The Practice would like to announce a new on-line service AskMyGP commencing on 1 April 2020
The Practice will be offering a new appointment service called AskMyGP. AskMyGP Service is NOT for life threatening emergencies.
The service is secure and on line which makes it faster and easier for patients to seek help and obtain access to a GP or Advanced Nurse Practitioner conveniently. You can request help from the Practice when, where and how it suits you. AskMyGP enables patients to be more in control and avoid unnecessary visits to the Practice. The service is available on-line 24/7 and we respond to your requests between the Practice’s opening times and 2.00 pm Monday to Friday. A GP or Advanced Nurse Practitioner will then contact you in a timely fashion through an electronic message to discuss and agree with you what to do next.
AskMyGP Service is:
- Available on-line 24/7 - and we aim to respond to your enquiries between the Practice’s opening times and 2.00 pm Monday to Friday except weekends and bank holidays. Please check the Practice’s opening times as the service will not be available when we are closed.
- We endeavour to respond on the same day. Therefore:
- If you require a telephone call response, a clinician will contact you and you may receive a telephone call from the Practice’s withheld number. If we cannot get through after the second attempt your query will be closed and you will be required to re-submit a new request.
- If you have requested a response by email, please check your AskMyGP account and not your email inbox.
- Registered patients are welcome to use the service and Parents, Guardians or Carers can use AskMyGP on behalf of a patient.
- You can specify a particular named GP/ANP and they will deal with your request accordingly based on their availability.
- Home visits can be requested via AskMyGP before 10.00am.
For further information please click on the link to download the leaflet. AskMyGP Leaflet
To read more about online consultation please click on the link to download the NHS online consultation leaflet. Patient Leaflet - What-is-an-online-Consultation
Your query will be resolved in this way or you may be required to come to the Practice for an appointment and this will be arranged for you. Our Receptionists cannot book patients’ appointments directly. Therefore, if you do not have access to the internet our staff will raise a query on your behalf via AskMyGP. You will be asked for a brief description of your concerns and your personal details including your contact number. Please note the information you provide is held in the strictest confidence.
Please support the Practice to help you. Our team is committed to maintain professional service and provide high quality of care in a timely fashion. Therefore, we urge our patients to co-operate with our Practice Team and use AskMyGP service to aid both the Practice and patients to maximise the benefit from this new service.
Extended Hours Service
The Ingham Practice is pleased to announce that patients are able to book routine appointments on Saturday and Sunday mornings and weekday evenings until 8pm.
This service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.
The appointments are also be available on bank holidays and across the Easter, Christmas and New Year periods.
Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness and medicines reviews.
The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice, and may not necessarily see their own GP.
In our locality, appointments are available between 6.30pm and 8pm Monday to Friday and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday – Friday)
To arrange an appointment or for more information on when and where appointments are available, please speak to the practice receptionist or a member of the Practice team using the Practice main telephone number.
The Ingham Practice CQC Report
Care Quality Commission (CQC) Inspection Visits Report published April 2017 CQC Report
CQC inspection visits have commenced and over the next two years all GP practices will be inspected. CQC Inspectors have the authority to view patients’ confidential clinical records without either the practice or patient’s consent.