We make every effort to provide the highest standard of service to all our patients and service users.
However, we all know that occasionally things can go wrong which may result in dissatisfaction and the need to make a complaint. Should this happen, we would wish for the matter to be settled as quickly as possible and to the complainant’s satisfaction.
Please feel free to contact our practice manager and she will deal with your complaint. For any further information about the written complaints procedure, leaflets are available from reception.
We strive to meet patients’ expectations at all times by providing the highest standards and a convenient service.
POhWER provide a free, independent and confidential advocacy service to support people with their NHS complaint.
Telephone: 0300 456 2370